Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. For more information about cookies, and how to disable cookies, please visit: www.allaboutcookies.org.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. These are essential and cannot be opted out.
  • Analytical or statistics cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality or preference cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting or marketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Essential (strictly necessary) cookies:

Cookie Name Purpose Expiry Type
test_cookie Used to check if the user’s browser supports cookies. 1 day HTTP
__cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 day HTTP
embed/v3/counters.gif Used to implement forms on the website. Session Pixel Tracker
rc::a This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent HTML Local Storage
rc::c This cookie is used to distinguish between humans and bots. Session HTML Local Storage
__cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. 1 Dayr HTTP
JSESSIONID Preserves users states across page requests. Session HTTP
CookieConsent Stores the user’s cookie consent state for the current domain 1 Year HTTP

Non-essential cookies:

Cookie Name Purpose Expiry Type
 

Mid

This cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their Instagram application for example. 2 Years HTTP
messagesUtk Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. 179 Days HTTP
collect Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
__hstc Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 179 Days HTTP
hubspotutk Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. 179 Days HTTP
__hssrc Used to recognise the visitor’s browser upon reentry on the website. Session HTTP
__hssc Identifies if the cookie data needs to be updated in the visitor’s browser. 1 Day HTTP
feefo.translations Used in context with the language setting on the website. Facilitates the translation into the preferred language of the visitor. Persistent HTM Local Storage
feefo.translationsUpdatedAt The cookie determines the preferred language and country-setting of the visitor – This allows the website to show content most relevant to that region and language. Persistent HTM Local Storage
messagesUtk Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. 179 Days HTTP
events/1/# Used to monitor website performance for statistical purposes. sESSION Pixel
collect Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Session Pixel
_ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 Years HTTP
_gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 Day HTTP
_gat Used by Google Analytics to throttle request rate 1 Day HTTP
_ga_# Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. 2 Years HTTP
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session Pixel
IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. 1 Year HTTP Cookie
__ptq.gif Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Session Pixel
pagead/landing Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. Session Pixel
pagead/1p-user-list/# Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Session Pixel
wp_automatewoo_session_started This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel,  an API, cookieless tracking, or other resources. Session HTTP
www-claim-v2 Used for sharing content onto the social platform Instagram – This functionality is used for gathering information on visitor preferences for marketing purposes. Session HTML
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 Months HTTP
_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. 3 Months HTTP
feefoUserId Used in context with SEO and conversion optimization. Gathers any user reports or behavioral data into reports for the website operator. This service is provided by a third-party analysis-service. Persistent HTML Local Storage

Except in respect of the essential (strictly necessary) cookies, we will ask for your consent to place cookies or other similar technologies on your device.

You can withdraw any consent to the use of non-essential cookies or manage any other cookie preferences by clicking the Cookie Bot icon in the bottom left corner and selecting withdraw your consent. It may be necessary to refresh the page for the updated settings to take effect.

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies and are listed below:

  • Google
  • Opayo
  • Feefo
  • Meta Platforms, Inc
  • Facebook
  • Hubspot

To deactivate the use of third-party advertising cookies, you may visit their consumer page to manage the use of these types of cookies.

This Cookie Notice was last updated on 19th October 2022. We may change this Cookie Notice from time to time.

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