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Frequently asked questions

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How do you dispose of Scrummi towels?

Scrummi towels are made from plant-based fibres and are non-toxic. This means they can be safely disposed of in any commercial waste stream. Under perfect conditions, Scrummi products can decompose within 3 months. Scrummi towels and sheets are suitable for commercial composting alongside other non-food compostables such as food packaging, coffee cups etc.

How does Scrummi save money?

No more washing, no more drying, just a fresh towel every time. Head over to our cost-saving calculator to see how much you could save.

Are Scrummi products safe to use straight from the pack?

Yes. Every product is single use and sealed until opening, so it's ready for one clean routine, then done.

How many towels come in a pack?

Pack sizes vary by product, from trial packs up to bulk cases of 400 or 600. Check the size options on each product page, or get in touch if you need a specific volume for your salon.

Are Scrummi towels suitable for colour treated hair?

Yes. Our hair towels are gentle enough for colour treated and chemically treated hair, so there's no need to keep separate towels for colour clients.

Do you offer professional or bulk ordering?

Yes, Scrummi is built for professionals first. Set up a trade account for bulk pricing, and join the Rewards Club to start earning on every order. (We did the maths, it pays to order in bulk.)

Subscription

What happens to my existing subscription when the new site goes live?

Your subscription carries over automatically, there's nothing you need to do at launch. We'll email you if there's ever anything you need to action.

Will my subscription benefits change?

If you're already subscribed, you'll keep your current benefits. New subscribers earn double points on every subscription order.

How do I skip, pause or cancel my subscription?

You're in full control. Skip, pause or cancel any time from your account, no calls, no forms.

How do Rewards Club points work on subscription orders?

All subscribers earn Rewards Club points on their subscription orders.

Rewards Club 

How do I join the Scrummi Rewards Club?

You're already in. Every Scrummi account is automatically enrolled, so you'll start earning from your very next order.

How do points work?

You earn 5 points for every £1 you spend, on every order. 100 points is worth £1 in rewards, so points add up fast.

How do I redeem my points?

Redeem points at checkout for money off or free shipping, whatever you'd order anyway. There's a £150 minimum order to redeem, and a maximum £100 off per order.

Do my points expire?

Points are valid for 12 months from the date you earn them, so there's no rush, just keep ordering.

What are the membership tiers?

Three tiers, based on how much you order with us each year: Fresh, Familiar and Frequent. You move up automatically as your spend grows, unlocking more perks at each level. Visit our Scrummi Rewards Club page for full details on each tier.

What happens to my points if I return an order?

Points earned on a returned order are removed from your balance once the return is processed.

Pro Hub

What is the Pro Hub?

Your dedicated space for savings tools, marketing support and everything else that makes running your business on Scrummi easier.

Who can access the Pro Hub?

Every Scrummi professional customer.

How do I get access?

Log in to your account, then head to the Pro Hub from the main menu.

What's currently in the Pro Hub?

A cost-saving calculator to see exactly what switching to Scrummi saves you, and a marketing toolkit to help you promote Scrummi in your salon. More tools are on the way.