Frequently asked questions
Order
Scrummi towels are made from plant-based fibres and are non-toxic. This means they can be safely disposed of in any commercial waste stream. Under perfect conditions, Scrummi products can decompose within 3 months. Scrummi towels and sheets are suitable for commercial composting alongside other non-food compostables such as food packaging, coffee cups etc.
No more washing, no more drying, just a fresh towel every time. Head over to our cost-saving calculator to see how much you could save.
Yes. Every product is single use and sealed until opening, so it's ready for one clean routine, then done.
Pack sizes vary by product, from trial packs up to bulk cases of 400 or 600. Check the size options on each product page, or get in touch if you need a specific volume for your salon.
Yes. Our hair towels are gentle enough for colour treated and chemically treated hair, so there's no need to keep separate towels for colour clients.
Yes, Scrummi is built for professionals first. Set up a trade account for bulk pricing, and join the Rewards Club to start earning on every order. (We did the maths, it pays to order in bulk.)
Subscription
Your subscription carries over automatically, there's nothing you need to do at launch. We'll email you if there's ever anything you need to action.
If you're already subscribed, you'll keep your current benefits. New subscribers earn double points on every subscription order.
You're in full control. Skip, pause or cancel any time from your account, no calls, no forms.
All subscribers earn Rewards Club points on their subscription orders.
Rewards Club
You're already in. Every Scrummi account is automatically enrolled, so you'll start earning from your very next order.
You earn 5 points for every £1 you spend, on every order. 100 points is worth £1 in rewards, so points add up fast.
Redeem points at checkout for money off or free shipping, whatever you'd order anyway. There's a £150 minimum order to redeem, and a maximum £100 off per order.
Points are valid for 12 months from the date you earn them, so there's no rush, just keep ordering.
Three tiers, based on how much you order with us each year: Fresh, Familiar and Frequent. You move up automatically as your spend grows, unlocking more perks at each level. Visit our Scrummi Rewards Club page for full details on each tier.
Points earned on a returned order are removed from your balance once the return is processed.
Pro Hub
Your dedicated space for savings tools, marketing support and everything else that makes running your business on Scrummi easier.
Every Scrummi professional customer.
Log in to your account, then head to the Pro Hub from the main menu.
A cost-saving calculator to see exactly what switching to Scrummi saves you, and a marketing toolkit to help you promote Scrummi in your salon. More tools are on the way.






